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FutureBrand Country Brand Index

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FutureBrand Country Brand Index
Insights, Findings and Country Rankings
As a forward thinking, future-oriented global
brand consultancy, FutureBrand launched
its first Country Brand Index in 2005 to
considerable global interest and acclaim.
Since countries continue to be one of the most
promising and complicated branding challenges,
we looked forward to expanding our Country
Brand Index this year.
While the concept of countries as brand is becoming more accepted, the category continues
This year’s Index has rich and deep findings. In addition to our rankings, we continue to
to be dominated by generic marketing; true adoption of brand as a critical country asset
develop learnings, trends, suggestions and opportunities. FutureBrand feels it is critical
continues to be underdeveloped. This study focuses on the tourism component of country
to look at countries as more than commodities, to shift focus from reactive to strategic,
brands, since it is currently the most visible and marketed manifestation of a country.
and to urge countries to truly embrace their potential of becoming some of the strongest
However, the Index also acknowledges other significant areas of country brand opportunities
brands in the world. This takes work and discipline, but the investment is clearly merited.
(for instance, investments and exports), and strongly encourages countries to view their
Successful country brands rise above competition to capture world awareness that translates
brand holistically, rather than in discrete government silos.
into coveted tourism and investment revenue streams.
FutureBrand spends countless hours interviewing consumers, business travelers and
meeting planners all over the world to uncover destination insights. Additionally, we speak
to government officials and agencies, travel professionals, analysts and associations to
examine the true potential and common pitfalls of branding countries. The result, in
combination with our country and destination experience, provides a unique perspective
on the world of country branding and marketing nations.
country [kuhn-tree]
- contrata
[Origin: 1200–50; ME cuntree < AF, OF < VL *(regio)
3
terrain opposite the viewer, equiv. to L contr(a) counter +
-ata,
fem. of -atus
-ate1; cf. G Gegend region, deriv. of gegen
against]
Country Brand
Index 2006
02 FutureBrand Country Brand Index 2006
1. a state or nation
2. the territory of a nation
3. the people of a district, state, or nation
4. the land of one’s birth or citizenship
5. rural districts, including farmland,
parkland, and other sparsely populated
areas, as opposed to cities or towns
6. any considerable territory demarcated by
topographical conditions, by a
distinctive population, etc.
7. a tract of land considered apart from
any geographical or political limits;
region; district
CONTENTS
Countries are all of these definitions,
in addition to much more. More than
borders, physical locations and discrete
populations, countries are businesses
and dreams, corporations and myths,
economic engines and memory makers.
Countries are brands, by design or
default. A country brand can be a
generic label or ubiquitous wrapper,
or can become the compelling glue
between political, social and economic
pillars of a nation. Brand, when properly
conceived and executed, can elevate a
country, focus its tourist offering, fuel
its outbound and inbound investment,
reframe its reputation and create
renewed pride among its citizens.
This year we’ve looked at country branding from
four vantage points: The Experts, The Customer, The
Channels and The Category to deconstruct the forces
and dynamics involved in creating and sustaining
country brands.
TOP COUNTRY BRAND RANKING
04
01. THE EXPERTS
11
02. THE CUSTOMER
19
03. THE CHANNELS
27
04. THE CATEGORY
37
2006 ADDITIONAL RANKINGS
44
03
2006
04 FutureBrand Country Brand Index 2006
TOP country
brand ranking
Top Country brands
01Australia
06UK
02USA
07SPAIN
03 ITALY
08New ZealanD
04 France
09MALDIVES
05Greece
10 INDIA
Methodology: FutureBrand has developed a three-tiered evaluation system for ranking country brands, creating
an integrated snapshot of a brand’s promise and potential. The Index incorporates traditional quantitative market
research from a globally diverse sample, along with expert opinions and relevant statistics that link brand equity
directly to assets, growth and expansion. The result is a unique evaluation system that provides the basis of our
rankings. A more detailed explanation of the study’s methodology can be found at the end of this document.
05
Leaders At a Glance
1
Australia
2
USA
3
Italy
4
France
5
Greece
Population: 20,264,082
Population: 298,444,216
Population: 58,133,509
Population: 60,876,136
Population: 10,688,058
GDP: $612.8 billion
GDP: $12.5 trillion
GDP: $1.7 trillion
GDP: $2.1 trillion
GDP: $209.7 billion
Size: 2,967,909 sq. miles
Size: 3,718,712 sq. miles
Size: 116,305 sq. miles
Size: 211,209 sq. miles
Size: 50,942 sq. miles
Airports: 455
Airports: 14,858
Airports: 133
Airports: 477
Airports: 82
Tourism & travel government
Tourism & travel government
Tourism & travel government
Tourism & travel government
Tourism & travel government
expenditure: 3.7%
expenditure: 5.1%
expenditure: 3.6%
expenditure: 3.1%
expenditure: 3.8%
Tourism & travel growth: 3.6%
Tourism & travel growth: 3.7%
Tourism & travel growth: 2.9%
Tourism & travel growth: 3.8%
Tourism & travel growth: 6.7%
Tourism & travel
Tourism & travel
Tourism & travel
Tourism & travel
Tourism & travel
industry GDP: 5.3%
industry GDP: 3.9%
industry GDP: 4.6%
industry GDP: 4.4%
industry GDP: 6.5%
Experts say:
Experts say:
Experts say:
Experts say:
Experts say:
“Really doing an impressive
“Many U.S. destinations…
“Italy is the most authentic
“An incredibly strong
“Greece: friendly people
job of promoting
have improved in terms of
country thanks to its
reputation and one that
with great surroundings
themselves. Australia
the range of quality lodging
history, culture and its
delivers on expectations,
and great food.”
understands the idea of
options, dining venues and
great conservation efforts
evident from the
using the whole country,
affordable inbound
despite the constant
consistently high number
not just pieces.”
airline lift.”
growth of its cities.”
of inbound travelers.”
06 FutureBrand Country Brand Index 2006
6
United Kingdom
7
Spain
8
New Zealand
9
Maldives
10 India
Population: 60,609,153
Population: 40,397,842
Population: 4,076,140
Population: 359,008
Population: 1,095,351,995
GDP: $2.2 trillion
GDP: $1.0 trillion
GDP: $94.6 billion
GDP: N/A
GDP: $719.8 billion
Size: 94,526 sq. miles
Size: 194,897 sq. miles
Size: 103,738 sq. miles
Size: 116 sq. miles
Size: 1,269,346 sq. miles
Airports: 471
Airports: 157
Airports: 118
Airports: 5
Airports: 341
Tourism & travel government
Tourism & travel government
Tourism & travel government
Tourism & travel government
Tourism & travel government
expenditure: 2.8%
expenditure: 6.7%
expenditure: 3.3%
expenditure: 14.8%
expenditure: 1.0%
Tourism & travel growth: 3.7%
Tourism & travel growth: 4.6%
Tourism & travel growth: 4.5%
Tourism & travel growth: 20.8%
Tourism & travel growth: 8.4%
Tourism & travel
Tourism & travel
Tourism & travel
Tourism & travel
Tourism & travel
industry GDP: 3.5%
industry GDP: 6.9%
industry GDP: 7.4%
industry GDP: 34.2%
industry GDP: 2.1%
Experts say:
Experts say:
Experts say:
Experts say:
Experts say:
“An icon. Full of history,
“To me Spain is still a
“They didn’t turn into
“Unlike anywhere else. Truly
“I still think there is room
charm and modern
sleeper. It’s a great brand
Australia or the UK and
blessed by nature. Their
for improving the brand
interests. From cities to
that should be even greater.
they have remained true to
marketing could be better,
image of India, but it
countryside, music to
Each city is a jewel and
their assets. In that sense
but the place could not.”
has come a long way. It’s
museums, the UK has it.”
the food and nightlife
they understand branding
definitely going to be a
are amazing.”
better than most.”
super-brand across tourism,
industry and business.”
Source: World Travel & Tourism Council, The 2006 Travel & Tourism Economic Research.
07
In 2005, worldwide
receipts from
international
tourism reached
$682 billion,
an increase of $49
billion from the
previous year. This
RISE is comparable
to the combined
receipts of the
Caribbean, Central
America, South
America and South
Asia.
08 FutureBrand Country Brand Index 2006
Total receipts
from international
tourism, including
international
passenger
transport exceeds
$800 billion:
more than
$2 billion a day
is earned by
international
tourism.
Sources: World Tourism Organization, UNWTO World Tourism Barometer, Volume 4, No.
2, June 2006. World Travel & Tourism Council, The 2006 Travel & Tourism Economic
Research. All numbers are in US dollars.
The world’s
travel and
tourism industry
is expected to
contribute
$1.76 TRillion
(3.6%) to Gross
Domestic Product
in 2006.
In the first Four
months of 2006,
tourism increased
by 4.5% from the
same period in
2005, or by 10
million people.
Travel and tourism
activity is expected
to grow by 4.2%
per year in real
terms between
2007 and 2016.
The world’s travel
and tourism
economy directly
and indirectly
accounts for
1 in every 11.5 jobs
(234,305,000) and
is 8.7% of total
employment.
09
10 FutureBrand Country Brand Index 2006
01.
The Experts
A global sample of international travel, hospitality
and development industry leaders comprise
our Expert Opinions. They span writers, editors,
analysts, marketers, managers and other SECTOR
professionals. Experts are an important component
of the Country Brand Index because they temper
the current perceptions of leisure and business
travelers with a perspective of the future: who
or what is emerging, what is or isn’t working, and
what are the new approaches, new segments and
new concerns.
The Experts 11
Country Brand Index Experts 2006
Alvaro Amoretti
Cristina Cotrim
Romolo Guasco
Tourism Journalist
Tourism Agent
Managing Director
Uruguay
Otto Turismo
Litorale Spa
John Antonello
Thomas L. Doorley III
David Hillis
Managing Director, Travel & Leisure Group
CEO, Chairman
Manager, Strategic Planning
Phoenix Marketing International
Sage Partners
Best Western International
Chieko Aoki
Roger Dow
Alan Liu
President
President & CEO
General Manager
Blue Tree Hotels
Travel Industry Association of America
China Science International Travel Agency
Don Birch
Keith Jay Fernandez
Josimar Melo
CEO
Editor
Managing Partner and Gastronomy Critic
Abacus International Pte. Ltd.
Travel & Tourism News Middle East
Basilico Gastronomy
James Boyd
Director of PR North America
Singapore Airlines
Giorgio Callegari
Vice President Alliances and Business Development
Alitalia Spa
UAE Bureau Chief
Al Hilal Publishing & Marketing Group
Andrea Frost
Global Campaigns Manager
Lonely Planet
Javier Fuica
Coordinator
Mercurio
12 FutureBrand Country Brand Index 2006
Ge Mu
Marketing Department Manager
Beijing Caissa International Service Co., Ltd.
Gonzalo Zegarra Mulanovich
Editor Gerente
Apoyo Publicaciones
Marco Nijhof
Lucy Rickett
Guido Venturini
Sr. Vice President, Gulf
Partner
General Manager
Jumeirah International
Sputnik Communications
Italian Touring Club
Piero Pasqua
Ed Salvato
Yanhua Wang
Journalist
Travel Editor
Deputy General Manager
Italy
PlanetOut Inc.
M.I.C.E Service, China Travel Service
Hernán Passalacqua
Nevio Schiavone
Arnie Weissmann
General Manager
General Manager
Editor in Chief
Fitzroy
Federculture
Travel Weekly
Enio Pinto
Gustavo Sencio
Nan Zhang
Miranda Gastronomy Consultant
Assessor
Owner
Abresi Gastronomy
Asociación Empresaria Argentina
Tongyuan International Travel Agency
Sujata Raman
Asad Shiraz
Wei Zhang
Managing Director
Director
Vice President
Abercrombie & Kent, Australia & New Zealand
The Tourism Company Pte. Ltd.
Voice of Chinese International
Daniel Reed
Jason Shugg
Business Travel & Airlines Editor, Texas Bureau
Product Marketing Manager
USA Today
Lonely Planet
Expert photos, left to right: Andrea Frost, Arnie Weissmann, Asad Shiraz, Daniel Reed, Don Birch, Ed Salvato
James Boyd, John Antonello, Marco Nijhof, Roger Dow, Sujata Raman, Wei Zhang
Network Technology Co., Ltd.
The Experts 13
Views from the Experts
The Total Package
Lure of History
Emotional Connection
Experts see the value in becoming a complete
Experts report that history-rich countries in
Experts suggest that the brand building
offering, appealing to varied travelers with
the East are the rising stars of tomorrow.
efforts centered on emotionally driven
varied interests and lifestyle preferences.
content strikes a chord with travelers.
New Zealand has made huge strides in building a
China: it’s hard to match China, there’s such a buzz
A destination is not something conceptual, it is rather
contemporary image and in constructing a diverse, world-
about the country now that everyone from Bollywood films
emotional. You have to play with images, sounds, smells,
class yet unique tourism experience that nearly every
to the cross-country driver wants to go visit.
tastes.
visitor loves.
The US and Italy offer the business traveler a full menu
of options, not only for work, but also to extend the stay
India has great tourism potential due to its vastness in
…New Zealand has managed to capture the essence
terms of country, history and the cultural aspect. At the
of the country’s best attributes in its advertising, cross-
same time the country is beautiful.
marketing with the entertainment community and key
for leisure.
products, such as lamb and wine.
Vietnam: There is the historical affinity for those whose
Australia is a modern country with an enormous
potential… it offers a European lifestyle matched with
Asian pragmatism and Anglo-Saxon culture.
14 FutureBrand Country Brand Index 2006
family and friends fought in the war. It is affordable, close
and seen to be less ‘touristy’…
A country is the sum of its parts. Tell me about the
parts and make me care about them.
Polarizing country paradigms beginning to emerge
Niche or Comprehensive
I see more and more countries going two ways: deep, promoting ownable niche offerings like Costa Rica
and Peru or broad, the whole culture/art/history package like Italy or France.
Country At Sea
I think cruises are going to start co-opting some country brands by providing multiple destination
experiences in an all-in-one, simple package.
Stay Put or Keep Going
There’s a split between those who travel to a place like London and use it as their base of operations for
a week in England, versus those that never stop moving, exploring a new city every other day.
With recent clashes in Europe over the Middle East, many Middle Eastern travelers are now choosing
Turkey, Morocco and Lebanon over France and England.
The Country of Cities
Cities are becoming the new countries, and capitals or notable cities often drive the destination.
The Experts 15
16 FutureBrand Country Brand Index 2006
Authenticity
If you’ve got it, flaunt it
Last year FutureBrand highlighted the importance of authenticity as a key branding
component. This year authenticity appears to be growing in importance, as indicated by
our experts and its high ranking among travelers’ needs and wants.
“A country’s ability to be authentic, deliver authentic and
communicate authentic is probably one of its biggest
destination advantages today.”
The global desire for authenticity favors countries which tend to have more preserved and
unique cultures, and creates a strong opportunity for developing or emerging countries
to leverage. Sense of place, culture and character must be evident as a country expands
“People want to experience the true essence of a different
place. This is the magic of a country brand.”
or creates its travel, tourism, trade and investment offerings.
“Mexico, India and New Zealand all do solid jobs of
communicating something authentic. Countries like Thailand,
Oman and South Africa are starting to pursue this approach
as well.”
“My advice: if you can claim and provide authenticity, do it.”
The Experts 17
18 FutureBrand Country Brand Index 2006
02.
The customer
Travel-oriented consumers and active business
travelers were surveyed as part of the Country
Brand Index research. Understanding travel
motivations, considerations, behaviors and decision
making processes are a critical component of
ensuring a compelling country brand.
The Customer 19
The World of the customer
20 FutureBrand Country Brand Index 2006
Important Selection Considerations
Our research indicates the practical (needs) and experiential (wants) considerations that people prioritize when selecting a
country to visit. Since the majority of countries already rank reasonably high in consumer awareness, these are the important
constructs that countries must understand.
Needs
Wants
1.
Safety*
1.
Natural Beauty
2.
Value for money
2.
Authenticity
3.
Ability to communicate easily
3.
Art/Culture
4.
Proximity
4.
Lodging/Resort options
5.
Weather
5.
Outdoor activities/Sports
Practical Considerations
Experiential Motivations
*It’s significant to note that although practical considerations can be considered
essential entry level requirements, safety has moved up significantly in the past
year. This suggests potential visitors feel that travel can be increasingly unsafe.
The Customer 21
22 FutureBrand Country Brand Index 2006
Behavioral Drivers of Destinations
There is a clear link between the highly ranked practical considerations and the experiential motivations that business and leisure travelers
find essential. The following drivers comprise ingredients of country brand success and should be used as an evaluation filter to assess what
a destination can bring to the marketplace.
Escapism
Discovery
Affinity
Delight
The notion of leaving home and daily routine
Not only being somewhere different, but also
Feeling safe, comfortable and able to
The most primal driver, delight celebrates
is almost a universal travel motivator. While
doing something different is a significant
communicate amidst new and exciting
the sensorial experience of a destination – its
the degree of desired “difference” varies
travel driver and trend. Being able to provide
experiences is still a necessity for most
sounds, smells and sights. A national cuisine,
among travelers, finding new places to relax
something genuine, engaging and exotic is
travelers today. The ability to connect to
a favored spice, a well-known monument…
or be active is critical.
becoming a baseline requirement.
the country and its people, and create long
all help capture visitor intrigue.
lasting memories contributes to success.
The Customer 23
Emerging
travel trends
New Attitudes
By Travelers for Travelers
The new generation of travel content no longer relies on traditional experts. Technology
has enabled countless sites and blogs to sprout up that are geared to social networking.
Travelers embrace these vehicles and the invitation to organize and shape a travel
A key area of FutureBrand’s expertise is anticipating
the future by evaluating predictive actions and
behaviors.
community, by travelers for travelers.
Scarcity Drives Demand
Travelers are becoming more attracted to the limited and scarce. Destinations that require
booking months ahead, knowing someone to get a reservation and those that necessitate
A number of trends reported in the 2005 Country
Brand Index endure, while new ones have emerged.
The Edutravel, Togethering, and Micro-Segments
accessing insider travel consultant networks are becoming more popular.
At Home while Abroad
To help make some travelers feel more comfortable abroad, many travel companies now
markets in particular are gaining momentum as travel
employ people of the same visitor nationality to give tours. Speaking the language is no
consumers are still concerned with crafting a trip that
longer sufficient, and many promote “travel with someone from your own country.”
meets all of their unique criteria.
Going Solo
Pressed for time and often unable to coordinate vacation schedules with friends, more
This year many new trends revolve around “experiences
singles are opting to vacation alone. Tour companies are catering to this growing segment
beyond the guidebook” that invite people to reconsider
by adding destinations, expanding their matching capabilities and launching programs
traditional notions of why, where and how they travel.
targeted to distinct traveler profiles like the adventurer or oenophile.
24 FutureBrand Country Brand Index 2006
New Audiences
New Design
Intoxicating Spas
Luxury goes Mainstream
Not only the choice for pampering and detoxification, spas today focus on pleasure
Luxury offerings are not only defining more travel environments than ever before, they are
combined with socialization. The latest incarnations are spa/lounge hybrids that
defining a broader range of travel experiences. The meaning of luxury has changed from
cater to mixed sex clientele with plasma televisions, fully stocked bars, late night
exclusive to mainstream, and now is founded in smart design that appeals to all of the
treatments and popular music.
senses and encompasses concepts like spacious, clean, modern and tranquil.
Health-tels
User-friendly Airports and Airlines
The tendency to travel for cheaper medical treatment, experimental or elective, is
As safety and cost needs take center stage in airports and on planes, an array of profes-
exploding. Many of these medical tourists stay at “health-tels” – hotels offering doctors
sionals are joining forces to make the boarding, waiting, and riding experiences more
on staff or a formal association with a hospital or hospitals that have wings designed
comfortable, efficient and economical. Security experts to dance professionals analyze
as hotel suites. While those traveling for minor elective procedures transcend the
how people occupy space to inform design. Airlines are expanding the popular food and
patient role and explore beyond the health-tel, older clientele take up residence for
entertainment brands they sell aboard to make flying all the more familiar.
longer-term care.
Bigger than Ever
Semi-Permanent Vacation
While off-the-beaten-track destinations remain powerful, mega-resorts continue to expand
Non-traditional home ownership models are catching on. More and more people are
to epic proportions and become self-sustaining resort experiences. The second Atlantis
scooping up second and third homes for far more than vacation. Enabled by improved
located on The Palm in Dubai will be twice the size of the first resort, and a number of
and cheaper communications networks, working remotely is a growing phenomenon.
new mega-resorts will soon take root as mixed-use living/vacation centers within cities
Many employees now bring the office with them while they winter abroad.
like Las Vegas.
Commemorating Abroad
David and Goliath
Destination weddings and anniversary trips are no longer the only reasons to travel to
Related to the bigger than ever resort trend is the emerging counter-trend of niche resorts
the exotic. More families than ever before are gathering away from home for reunions,
that emphasize service, personalization and pampering. The polarization between no need
milestone birthdays and multi-generational bonding experiences. Significant life
to leave mega-resorts versus small, exclusive boutiques is becoming more pronounced.
stage events are now an international celebration and a growing market for hotels,
resorts and cruises.
The Customer 25
26 FutureBrand Country Brand Index 2006
03.
The channels
Ensuring country brands are operating
appropriately and strategically across key
channels is a critical marketing and business
consideration. Are all channels equal? Should
all content appear in all channels? Where are
decisions made? Where are opinions changed?
The Channels 27
The Channels of Travel Decisions
FutureBrand research indicates that the initial way someone becomes interested in traveling
to an international destination relies heavily on trusted word of mouth (advocacy of others)
and the breadth and depth of the Internet. These two factors alone contribute to almost
50% of the overall initial decision process.
Initial way someone becomes interested
Once interested in visiting a country, the top 3
in a country:
ways information is found are:
29%Family & friends
66%
The Web
19% The Web
13%
Travel agent
13% TV show or movie
9%
Family & friends
10% A
rticle in a newspaper or magazine
9% Special package offer
6% Travel agent
4% Advertisement
10% Other
28 FutureBrand Country Brand Index 2006
the Web: still the Critical Channel
As was the case last year, the Web remains a dominant and essential channel for promoting
countries. Not only popular for selecting and researching a destination, it is increasingly
where people go to purchase travel related services.
•Nearly 60% of adult Web surfers have shopped for travelrelated services on the Internet in the last 6 months
•28% of leisure travelers and 31% of combined business and
leisure travelers cite the Internet as the place they will go to
book their next trip, making it the most used booking channel
•Online travel spending reached $34.7 billion in the first 6
months of 2006, an almost 15% increase from the same
period last year
•Nearly one-third of the 35 million Americans researching
travel on the Internet in a 2005 comScore study purchased a
travel-related service either online or offline within 2 months
following their search. Of these, 80% completed these
purchases online
Sources: Nielsen Net Ratings, 2006. Harris Interactive Travel Research, 2004. comScore Networks, 2006.
The Channels 29
The Changing World of the Web
In addition to official and unofficial country websites, more and more third party sites are
springing up to enable travel research and give the “real” information about a country.
Generally, these sites are not affiliated with specific countries, and are designed to help
travelers learn about destinations before, during and after their trips. Travel experiences
in totality, the good and the bad, are now detailed with the customer in command of the
content. As such, this information becomes shared and universal.
Many sites feature social networking tools, thereby allowing travelers to compare experiences,
make recommendations and meet up while on vacation. They also offer advice for moving
to a new country and suggestions for getting through country bureaucracy.
Country brands should consider leveraging some of these tools and related best practices
when crafting their promotional sites. If countries do not update their approach and site
experiences, they risk being seen as dated and limited.
The Channels 31
Country BLand Print Materials
Within the sea of print collateral, few country brands stand out. In addition to having
similar language and tone, many ads and brochures share a similar look and feel. In
fear of narrow-casting or focusing on one core asset, many countries go in the reverse
direction and link to sweeping and generic words like “truly” or “amazing.” They feature
hero shots of sky, beach and other stereotypical images of “paradise” and “culture,”
employing a wide palette of bold colors. This attempt to grab consumers and invite them
to think about vacationing as the realization of dream, discovery and relaxation has become
undifferentiated in a saturated marketplace.
Successful country brand collateral showcases an experience. It transports the reader
through copy, design, style and personality. It integrates offerings in a cohesive way but
still paints a singular message. A country brand in print is the unfolding of a treasure
- an evocative, clear, compelling idea, communicated through images, symbols and story.
Established and large country brands with an array of offerings can employ multiple
campaigns that still use the same brand message. Smaller or more specialized country
brand efforts should concentrate on building one consistent manifestation of voice and
style.
32 FutureBrand Country Brand Index 2006
Country
Brand IDENTITIES
When developing a brand identity to represent a country, the initial challenge is rooted in representing the
essence of the brand and its positioning. What the country brand is, distilled from a core idea, should become
the focus for the visual representation. Whether the identity is a literal representation or is more abstract is one
of many variables that must be carefully considered.
Symbol, colors, arrangement, form and typography are elements that can play a role in defining an ownable and
memorable brand identity. This sounds straightforward, but many countries with a variety of destinations or rich
cultural or geographic assets can’t easily be depicted through one specific icon. Natural characteristics, regional
animals or architectural landmarks may not serve as a comprehensive symbolic representation of a nation and
all that it offers. Perhaps this is why some countries, as seen in this range of brands, default to their national
flag or other abstract elements to create a sense of distinction.
Countries with separate brands for investment or business audiences and governmental seals/brands can add to
the confusion and challenge of establishing a single asset to represent a country.
Some countries choose to let advertising campaigns drive the design of their brand, often combining key message
or tagline with logo. Though this may create targeted results, it runs the risk of being cluttered and fragmented.
Campaigns come and go – brands must last. Consistency and a sense of permanence is critical.
Designing a country brand is unquestionably a major challenge. Not only does the brand need to represent
something broad and diverse, it must work technically well within a wide range of brand endorsements or
associations, channels and devices. Great brands inspire and endure. They are well considered, expertly crafted
and indelible. This page shows a range of brands loosely associated by design themes or devices.
34 FutureBrand Country Brand Index 2006
FLAGS
SUNS
ELEMENTS
The Channels 35
36 FutureBrand Country Brand Index 2006
04.
The Category
The category of country branding today is under
performing and is under leveraged. A country
brand is a unifying and identifiable platform that
is manifested in the country experience. It is what’s
communicated in advance of a travel journey and
absorbed once in the country. It is synergized
and delivered through different government
and private organizations and creates interest,
intrigue and investment.
The Category 37
38 FutureBrand Country Brand Index 2006
Country as Brand: What and Why
While Tourism is often the most consciously marketed aspect of a country, it is only one of
Without a mechanism for developing a unified brand platform for B2B and B2C channels,
many country offerings. It is clear that the image, reputation and brand value of a country
countries will falter. They will default to their tourism brand positioning, which in fact
impacts the perception of its products, population, investment opportunities and even
may be limited or inappropriate for the larger country initiatives, or use disparate tactics
foreign aid or funding. A country brand at the highest level is much more than a logo or
and marketing platforms that are not mutually reinforcing.
slogan, it is a unifying and identifiable platform that is manifested in the country experience,
communicated by officials and citizens and delivered through different government and
Looking at a country holistically, determining its key requirements and objectives, and
private agencies. The idea of a country brand is not merely a marketing wrapper, but a
aligning both senior levels of government with implementers and executors from the
value proposition that changes perception and preference, drives usage and increases the
beginning are the only ways to help create a true country brand.
economic interests of the country.
Countries are generally fragmented with little cohesion between government agencies,
and even less synergy between government and private organizations promoting business
or industry within the country.
The Category 39
Complex
Interdependencies
Few brands are as complicated as countries, with countless audiences, drivers and
agencies. There are tremendous challenges associated with navigating these disparate
government divisions, private organizations and political agendas. Aligning the parts to
create a cohesive whole is a challenge that must be supported at the highest levels of
government.
40 FutureBrand Country Brand Index 2006
ENVIRONMENTAL
DRIVERS
provinces
capitals
states
SEGMENTS
government
departments
government agencies
cultural foundations
trade commissions
events
architecture
cities
safety
culture
regions
traders
entertainment
leisure analysts
travelers
agents
AUDIENCES
foreign
governments
business
travelers
convention &
meeting planners
tour
operators
conventions
tourism
population growth
MARKET DRIVERS
investment dollars
employment
press
monuments
economic councils
real estate
industry diversification
corporate
citizens
The Category 41
Country Branding: Finding the Balance
In a fast paced,
complex and
competitive global
environment,
brand can help
focus stakeholders
on key issues and
ideas succinctly and
with impact
42 FutureBrand Country Brand Index 2006
An overtly
branded approach
that trivializes
important issues
can lead to negative
perceptions,
cynicism and
backlash. Consensus
decisions can also
result in lowest
common denominator
solutions
Determining the
Right Branding
Approach
Since each country brand has its own objectives, priorities, barriers and opportunities,
deciding the most strategic branding approach is critical. Is the issue growing competition
from regional countries for tourism dollars, investments and businesses? Is it perception,
whereby the image of the country is detracting from its ability to entice visitors, investors
and a strong workforce? Do the country’s key sectors or essential products need to be
more positively linked to a strong country brand? Whatever the situation, aligning with
the suitable brand and business solution is essential.
promote exports?
include private sector?
consolidate public
sector brands?
Embrace a
national Identity?
Leverage the
destination aspect?
Build in a
future promise?
The Category 43
2006Additional
Rankings
In the pages that follow, we consider the countries that stand out as strong and successful
brands across a variety of categories. The rankings speak to both decision-making
considerations, as well as country assets that all contribute towards shaping country
reputations, perceptions and experiences.
Rankings like “Best Country Brand for Art and Culture” showcase historical assets and
leisure traveler tastes, while those like “Best Country Brand for Conferences” reflect
business traveler preferences. Still, other rankings such as “Rising Star,” are predictive
of future appeal across multiple market segments.
New to this year’s rankings, arrows within the lists tell the story of how country brand
performance has changed from 2005 to 2006. In just a year, some countries have risen or
fallen dramatically in the rankings, while others have maintained their relative positions.
The categories without arrows are new to the Index for 2006.
44 FutureBrand Country Brand Index 2006
Authenticity
History
Art and Culture
Presentation of distinctive, genuine and
Past accomplishments celebrated
Architecture, fine arts and performing
unique cultures
through museums and monuments
arts abound
1. India
1. Egypt
(2)
1. Egypt
(3)
2. New Zealand
2. Italy
(1)
2. Italy
(1)
3. Egypt
3. Turkey
(4)
3. India
(9)
4. South Africa
4. Greece
(3)
4. Greece
(5)
5. Thailand
5. India
(6)
5. Japan
6. Costa Rica
6. Israel
(10)
6. France
(2)
7. Lebanon
7. United Kingdom (7)
7. United Kingdom
(4)
8. Italy
8. China
8. China
(6)
9. Peru
9. Japan
9. Czech Republic
10. Morocco
10. France
10. Turkey
(5)
(8)
Country Brand Index 2006 47
Additional Rankings 45
Best Country Brand Categories
Resort/Lodging Options
Families
Rest/Relaxation
Beach
Wide variety and superior selection of
Welcoming and providing diverse activity
Pleasant weather meets an array of resort
Pristine beaches, from remote to
accommodations
options for families
and relaxation offerings
mainstream
1. United States
1. United States (1)
1. Maldives
1. Bahamas (1)
2. Bahamas
2. New Zealand
2. Bahamas
2. Maldives (2)
3. Canada
3. Canada (3)
3. Fiji
3. Fiji
4. Italy
4. Spain
4. Jamaica
4. Brazil
5. Singapore
5. Singapore
5. Greece
5. Greece
(8)
6. Greece
6. Australia
(2)
6. New Zealand
6. Australia
(3)
7. Spain
7. United Kingdom (7)
7. Thailand
7. Jamaica
(5)
8. United Kingdom
8. Austria
8. Spain
8. Dominican Republic
9. Australia
9. Italy
9. Indonesia
9. Thailand
10. United Arab Emirates
10. Sweden
10. Australia
10. Cuba
46 FutureBrand Country Brand Index 2006
(5)
(4)
(4)
(7)
Natural Beauty
Off the Beaten Track/Exotic Outdoor Activities/Sports
Safety
Idyllic geography and topography
Less traditional offerings and more
Pleasant weather and best conditions for
Most stable and secure for visitors
unusual excursions
popular land or water activities
1. New Zealand
1. Peru
1. New Zealand
1. Canada
2. Switzerland
2. Costa Rica
2. Australia
(1)
2. Switzerland
3. Greece
3. Kenya
3. Kenya
(6)
3. New Zealand
4. Maldives
4. New Zealand
4. Bahamas (4)
4. Austria
5. South Africa
5. Indonesia
5. Switzerland (5)
5. Denmark
6. Kenya
6. Lebanon
6. United States
6. Australia
7. Australia
7. South Africa
7. Jamaica
7. Singapore
8. Canada
8. Thailand
8. South Africa
(7)
8. Sweden
9. Fiji
9. Iceland
9. Canada
(3)
9. United Kingdom
10. Peru
10. Fiji
10. Brazil
(2)
10. Japan
Additional Rankings 47
Best Country Brand Categories
Business
Easiest to do Business In
Extend Business Trip
Conferences
Ideal to do business in or with
Friendly and favorable business culture
Where business travelers want to spend
Preferred off-site/convention destinations
their personal holiday time
1. United States (1)
1. United States
1. United States
1. United States (1)
2. Germany
(4)
2. Canada
2. Australia
2. France
(8)
3. France
(6)
3. Australia
3. France
3. Singapore
(9)
4. Canada
4. United Kingdom
4. Italy
4. Canada
5. China
(2)
5. Singapore
5. Spain
5. China
6. Australia
(9)
6. Germany
6. China
6. Germany
7. Japan
(8)
7. China
7. Canada
7. Australia
8. India
8. Japan
8. Japan
8. Switzerland
9. United Kingdom
(3)
9. New Zealand
9. United Kingdom
9. United Arab Emirates
10. Singapore
(7)
10. Switzerland
10. Brazil
10. Brazil
48 FutureBrand Country Brand Index 2006
(3)
(2)
Nightlife/Dining
Shopping
Rising Star
Value for Money
Noteworthy culinary options and first-
Accessible, abundant and diverse
Likely to become major tourist
Offering the most in return for the price
class bar and club venues
retail options
destinations in the next five years
you pay
1. United States
1. China (1)
1. Thailand
2. Singapore
2. Singapore
2. Croatia
(7)
2. Indonesia
3. United States
(1)
3. Italy
3. United Arab Emirates (2)
3. United States
4. Spain
(2)
4. United Arab Emirates
4. South Africa
4. Turkey
5. Netherlands
5. Japan
5. Argentina
5. Spain
6. United Kingdom
(5)
6. France
6. Chile
6. India
7. France
(6)
7. United Kingdom
7. Vietnam
7. Vietnam
8. Greece
8. Canada
8. Costa Rica
8. Singapore
9. Thailand
(4)
9. Thailand
9. Peru
9. Greece
10. Brazil
(3)
10. India
10. Turkey
10. Hungary
1. Italy
(10)
(10)
Additional Rankings 49
= Led in category
= Ranked in category
Top Country Brand
Authenticity
History
Art and Culture
Resort/Lodging options
Families
Rest/Relaxation
Beach
Natural Beauty
Off the Beaten Track/Exotic
Outdoor Activities/Sports
Safety
Business
Easiest to do Business In
Extend Business Trip
Conferences
Nightlife/Dining
Shopping
Value for Money
Rising Star
50 FutureBrand Country Brand Index 2006
Fiji
Czech R
epublic
Denma
rk
Domini
can Re
public
Egypt
Cuba
Costa R
ica
Croatia
China
Chile
Canada
Brazil
Baham
as
Argenti
na
Austral
ia
Austria
Category Winners
Additional Rankings 51
sia
o
aland
frica
Vietnam
US A
UK
UA E
Turkey
Switzer
land
Thailan
d
Sweden
Spain
South A
Singap
ore
Peru
New Ze
Nether
lands
Morocc
s
n
Maldive
Lebano
Kenya
Japan
Jamaic
a
Italy
Israel
Indone
India
Iceland
Hungar
y
Greece
German
y
France
Methodology
Our approach incorporates a global quantitative survey, expert opinions and external
Global Expert Opinions
statistics. These factors are compared and combined to better understand drivers,
Over 35 international travel industry experts participated in a one-on-one interview
preference, importance and relativism of country brands, resulting in a variety of
or survey regarding their perceptions of countries as brands. Experts were recruited
proprietary rankings.
from multiple regions to ensure a diverse and representative sample of opinions.
Global Quantitative Survey
Relevant statistics
Over 1,500 respondents participated in a travel survey. Respondents were recruited
A variety of relevant statistics and secondary sources are also referenced to inform
from a globally diverse sample including the Americas, Europe, Asia and the Middle
the Index’s results. In addition, data on tourism expenditures per region are used to
East. Participants were screened to include only frequent international travelers (travel
weight the responses from each region to ensure that regions with disproportionate
internationally more than once a year) between the ages of 21 and 65, with a balanced split
spend on travel are sufficiently represented. Statistics referenced include:
between men and women. Business and leisure travelers were both included. Respondents
•
Travel services import and export data, and growth rates by country
answered questions about behavior around destination selection, country associations with
•
The number of key art and cultural sites in each country
particular attributes, as well as overall awareness/familiarity, past visits, intent to visit,
•
The number of key historical sites in each country
and willingness to recommend destinations to others. Survey results were aggregated and
•
Beach availability/length of coastline
weighted in proportion to their region’s respective volume of travel consumption. This was
•
Number of top restaurants and nightlife locations
done in order to minimize potential bias around preferred locations from respondents from
•
Climate data: temperature, rainfall, humidity
regions that may have been over-represented in the sample. Performance on attributes
•
Crime per capita
by country was then considered against expert opinions and secondary statistics in order
•
The World Bank’s index of ease of doing business, by country
to generate the country rankings.
•
Economy size, by country
•
Purchase power parity index
•
Exchange rates
•
Fast food expenditure per capita
•
Language fluency by country
•
Tourism related marketing expenditure, by country
•
Foreign direct investment confidence index
52 FutureBrand Country Brand Index 2006
ABOUT FUTUREBRAND
Acknowledgements
FutureBrand is a full service global brand consultancy.
FutureBrand would like to thank the following for their valuable help:
Shaping with Strategy. Communicating with Design.
Our panel of travel experts, Jean-Louis Dumeu, Rene Mack, Erin Burden, Phoenix
Marketing International, Kevin Peck, Stephen Oblak, Andres Suster, Ian Weber,
Implementing for Impact and Reach. We build country
Anni Tankhiwale, Dominic Mason, Kate Kenney, Ramin Mahajan, Alex Sugai,
brands that aim to increase value, drive business, inspire
Mike Williams, Nadia Klein and Elizabeth Sigal.
wanderlust and fire imaginations – all over the world.
The Country Brand Index is in conjunction with:
Weber Shandwick is the world’s premier global public relations agency and one of the only such
For more information about purchasing country specific data, branding your
agencies with a dedicated Travel & Lifestyle Practice. Firm in its belief that
country or becoming involved as an expert panelist for FutureBrand’s Country
the business and currency of travel is more than a commodity, the agency has
Brand Index, please contact:
earned a reputation for bold, unprecedented programs that not only contribute,
but in some cases drive, the marketing process.
Rina Plapler
[email protected]
Tel +1 212 931 6443
www.webershandwick.com
www.futurebrand.com
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